Responsible Gaming at heybajj
Entertainment should never come at the cost of your wellbeing. heybajj is fully committed to providing a safe, fair, and transparent environment for every Bangladesh player. This page outlines the tools, policies, and guidance we offer to help you keep gaming enjoyable — and to get the right support if it ever stops feeling that way.
Committed to Player Safety
heybajj treats player protection as a core platform responsibility, not an afterthought. Our responsible gaming framework is built into every layer of the platform — from registration to withdrawal.
Strict Age Verification
Every new heybajj account goes through a rigorous age and identity verification process. No person under the age of 18 may register, deposit, or play on the platform under any circumstances.
Flexible Spending Controls
Take full control of your gaming budget with daily, weekly, and monthly deposit limits. Set your own boundaries in BDT and heybajj will enforce them automatically — no exceptions, no overrides.
Time-Out Options
Need a short break? Our time-out feature lets you pause your account for 24 hours, 7 days, or 30 days with a single request. During a time-out, all access, deposits, and wagering are automatically suspended.
Self-Exclusion Programme
If you feel gambling is negatively affecting your life, you can request a long-term self-exclusion of 6 months, 1 year, or indefinitely. During exclusion, heybajj will also suppress all marketing communications sent to you.
24/7 Welfare Support
Our English-speaking support team is available around the clock via live chat and email. If you ever feel that gambling is becoming a concern, reach out and our welfare-trained staff will guide you to the appropriate resources.
1 Our Commitment to Safe Play
At heybajj, we believe that online gaming is — and should always remain — a source of entertainment. Our platform is designed to give Bangladesh players access to exciting cricket betting, casino games, slots, and sports wagering in a secure, fair environment. But we also recognise that gambling carries real risks, and that for a small proportion of players, those risks can grow into a genuine problem.
That is why responsible gaming sits at the heart of everything we do. heybajj has adopted a comprehensive responsible gaming policy that sets out our obligations to players, our internal protocols for identifying at-risk behaviour, and the practical tools every registered user can access to manage their own play. We do not simply list these tools — we actively encourage players to use them.
Responsible gaming is not a compliance checkbox for heybajj — it is an ongoing operational commitment. We regularly review our tools, update our staff training, and assess player behaviour patterns to identify anyone who may benefit from additional support. If our team ever proactively reaches out to you about your gaming patterns, please receive that contact in the spirit in which it is intended: genuine care for your wellbeing.
2 18+ Age Restriction Policy
heybajj operates a firm 18+ policy across all services offered on the platform. This is a non-negotiable requirement. Players must be at least 18 years of age at the time of registration and must remain eligible under this policy for the duration of their account.
During the registration process, all new users are required to confirm that they are 18 or older. heybajj reserves the right to request identity verification documents — including a Bangladesh National ID card (NID) or passport — at any point to confirm a player's date of birth. If a player cannot provide satisfactory age verification, their account will be suspended until verification is complete, and any winnings generated during the period under review may be withheld.
We strongly encourage parents and guardians to make use of parental control and internet filtering software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed heybajj using your account or device, please contact our support team immediately at support@heybajj. We will take immediate action to investigate and close any underage account we become aware of.
Age Verification Process
Registration Declaration
All users confirm they are aged 18 or above when creating their heybajj account. False declarations are a breach of our Terms & Conditions.
Document Submission
Players may be asked to upload a government-issued photo ID at registration or before their first withdrawal. Accepted documents include Bangladesh NID, passport, or driving licence.
Ongoing Monitoring
Our team continually reviews account activity for behavioural signals that may indicate an underage user and will request further verification at any time if concern arises.
3 Deposit & Spending Limits
One of the most effective responsible gaming tools heybajj offers is the ability to set your own deposit and spending limits. These limits are designed to help you stay in control of how much money you bring onto the platform, making it easier to keep gambling firmly within your personal budget.
Limits can be configured directly through your account settings or by contacting our support team. Once a limit is set and confirmed, it takes effect immediately. heybajj applies the following types of financial controls for Bangladesh players:
Daily Limit
Cap the total amount you can deposit into your heybajj account within a single calendar day (Bangladesh Standard Time, UTC+6).
Weekly Limit
Set a maximum deposit total across any rolling 7-day window. Weekly limits give you broader budget oversight across a full week of play.
Monthly Limit
A rolling 30-day ceiling on total deposits — ideal for players who prefer to budget on a monthly basis alongside other household expenditure.
Loss Limit
Define a maximum net loss amount per day, week, or month. Once your net losses reach the threshold, further wagering is suspended for the period.
All limits are denominated in Bangladeshi Taka (BDT). You can set a limit as low as ৳500 per day, giving you granular control even on a tight budget. Our support team can help you configure or review your limits at any time, 24 hours a day, seven days a week.
4 Time-Out & Cooling-Off Periods
Sometimes the right move is simply to step away for a while. heybajj's time-out feature allows you to temporarily suspend your account for a defined period without going through a full self-exclusion. This is useful when you feel you need a short break, want to reassess your gaming habits, or are going through a period of stress or financial pressure.
24-Hour Break
A quick one-day pause. Your account will be inaccessible for exactly 24 hours from the moment the request is confirmed.
7-Day Time-Out
A full week off. All deposits, bets, and logins are blocked for seven consecutive days, giving you meaningful time to reflect.
30-Day Time-Out
A full month away from the platform. Recommended if you have noticed a pattern of play you are uncomfortable with and want serious distance.
To activate a time-out, simply contact our live chat support team or email support@heybajj and state clearly which period you require. Our team will action your request within minutes during business hours, and within one hour at any other time. You will receive a confirmation message once your account has been suspended.
5 Self-Exclusion Programme
Self-exclusion is the most powerful player-protection tool available on heybajj. It is designed for players who have recognised that gambling is causing them harm — financially, emotionally, or in their relationships — and who want to close access to the platform for an extended period or permanently.
heybajj offers the following self-exclusion periods. All periods begin from the date and time of the confirmed request:
Months
A meaningful medium-term break to address gambling-related concerns and rebuild healthy habits.
Year
A full-year exclusion recommended for players who have experienced significant harm and need sustained distance from the platform.
Years
A long-term exclusion for those who need an extended commitment away from online gambling to support their recovery.
Indefinite
A permanent exclusion with no automatic end date. Reinstatement requires a formal request, a minimum 6-month waiting period, and a welfare review.
During self-exclusion, heybajj will close your account, block all login attempts, suspend any pending withdrawals for welfare review, and immediately remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus offers during your exclusion period. If any marketing material reaches you in error during exclusion, please contact support@heybajj immediately so we can investigate.
6 Recognising Problem Gambling
Problem gambling rarely appears overnight. It typically develops gradually, and many people do not recognise the warning signs until significant harm has already occurred. The following indicators may suggest that gambling has moved beyond recreational entertainment and is beginning to cause harm. If you recognise several of these patterns in yourself — or in someone you know — please reach out for support.
- Spending more money on gambling than you originally planned or can comfortably afford
- Borrowing money, selling possessions, or going into debt in order to fund gambling activity
- Chasing losses — continuing to gamble in an attempt to recover money previously lost
- Feeling restless, irritable, or anxious when not gambling or when trying to cut down
- Gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances
- Lying to family members, friends, or colleagues about the amount of time or money spent gambling
- Neglecting work, studies, family responsibilities, or personal health because of gambling
- Repeatedly failing to keep promises to yourself or others about reducing or stopping gambling
- Spending increasing amounts of time thinking about gambling, planning the next session, or reliving past wins
- Feeling a loss of control over how long or how much you play, even when you intended to stop
7 Self-Assessment Questions
The following questions are intended to help you reflect honestly on your relationship with gambling. This is not a diagnostic tool, and it does not replace professional advice. However, if you answer "yes" to three or more of these questions, we strongly encourage you to speak with a member of our support team or contact a professional help organisation.
8 Support & Help Organisations
heybajj encourages any player who is concerned about their gambling to seek professional support. In addition to the help available directly from our platform, a number of organisations provide confidential guidance and counselling services for people affected by problem gambling. If you are in Bangladesh and need to talk to someone, the following contacts may be able to help.
heybajj Support
Our 24/7 welfare-trained support team is your first point of contact. Reach us via live chat on the platform or by emailing support@heybajj for immediate account-level assistance.
National Mental Health Helpline
Bangladesh's national mental health support helpline (Kaan Pete Roi) offers free, confidential telephone counselling. Gambling-related distress qualifies for support.
Local Health Services
Government hospitals and community health centres across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi can refer patients to behavioural health specialists who work with addiction-related concerns.
Family & Community Support
Talking to a trusted family member, community leader, or religious adviser is a meaningful first step. Gambling problems affect entire households — seeking shared support can be a powerful part of recovery.
heybajj also encourages players to make use of free online self-help resources focused on understanding problem gambling, building healthier habits, and developing strategies for managing urges. Our support team can share relevant English-language reading materials on request. We are committed to ensuring that no heybajj player ever feels alone when facing a gambling-related challenge.
Ready to Play Responsibly?
heybajj is here to keep gaming fun, fair, and firmly within your control. Explore our games, set your limits, and enjoy the experience — knowing that our responsible gaming tools are always available to you.
18+ Gambling can be addictive — please play responsibly. If you need help, contact our support team at support@heybajj at any time.