heybajj Frequently Asked Questions

heybajj may request identity verification before processing your first withdrawal or if unusual account activity is detected. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence — any government-issued photo ID that clearly shows your full name and date of birth. Submitting clear, unedited photos of your documents speeds up the review process significantly.

No — heybajj operates a strict one-account-per-person policy. Opening duplicate accounts is a violation of our Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of any bonus balances. If you have forgotten your login details, use the password recovery option or contact our support team at support@heybajj rather than creating a new account.

Use the "Forgot Password" link on the heybajj login page to trigger a reset link sent to your registered email address or mobile number. Follow the link, enter a new password, and log in as normal. If you no longer have access to the email or phone number on your account, contact our 24/7 support team via live chat and an agent will verify your identity and assist with account recovery.

To permanently close your heybajj account, contact our support team via live chat or email at support@heybajj and submit a written closure request. Any remaining real-money balance will be refunded to your last verified payment method before the account is closed. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion programme instead — please see the Safety & Responsible Gaming section below.

All slot games available on heybajj use certified Random Number Generator (RNG) technology, ensuring every spin outcome is completely random and independent of previous results. Our game library includes titles from reputable providers such as Pragmatic Play, Microgaming, and NetEnt — studios whose RNG systems are regularly tested and certified by independent auditing bodies. heybajj is committed to fair play across every game category.

heybajj is fully optimised for mobile play and works seamlessly on Android and iOS smartphones and tablets via any modern browser — no app download required. The mobile interface automatically adjusts to your screen size, and all game categories including cricket betting, live casino, and slots are available in full on mobile. Players across Bangladesh report a smooth experience on mid-range Android devices running Chrome or Samsung Internet.

RTP (Return to Player) is the percentage of total wagered money that a slot game pays back to players over a statistically large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. Most slots in the heybajj library carry RTPs between 94% and 97%. Individual game RTP figures are published within each game's information panel — tap the "i" or "?" icon inside the game to view it.

Yes — heybajj features a full live casino section powered by providers including Evolution Gaming and Ezugi, offering real-time games such as live roulette, live blackjack, live baccarat, and popular game-show style titles. Live dealer games stream directly to your browser or mobile device and require a stable internet connection. Bangladesh players particularly enjoy the live Andar Bahar and Teen Patti tables available on the platform.

The minimum age to register and play on heybajj is 18 years old. This is a strict, non-negotiable policy. All new accounts require an age declaration at registration, and heybajj reserves the right to request government-issued ID (such as a Bangladesh NID or passport) at any time to verify a player's date of birth. Any account found to belong to an underage player will be closed immediately and all associated funds handled per our Terms & Conditions.

You can set a daily, weekly, or monthly deposit limit on heybajj by contacting our 24/7 support team via live chat or emailing support@heybajj. Limit reductions take effect immediately. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period before the higher limit is activated — this asymmetry is an intentional responsible gaming safeguard. You can also request a loss limit or a wagering limit to further manage your spend.

To self-exclude from heybajj, contact our support team via live chat or email support@heybajj with the subject line "Self-Exclusion Request" and specify your preferred exclusion period — options are 6 months, 1 year, 5 years, or indefinite. Your account will be closed within 30 minutes of the confirmed request, all marketing communications will be suppressed immediately, and the exclusion cannot be reversed during the active term. Please visit our Responsible Gaming page for full details.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please contact heybajj's welfare-trained support team immediately — we are available 24/7 via live chat or at support@heybajj. We can activate a time-out or self-exclusion within minutes. Beyond heybajj, Bangladesh players can seek confidential counselling through national mental health helplines and community health services in Dhaka, Chittagong, Sylhet, and other major cities. You are not alone, and help is available.